[I apologize in advance for the length of this thread. But I assure you, it's worth the read. ]
It's already common knowledge on this forum just how good the Bushskinz bash plates and rock sliders are. But given two recent experiences I just had, I really wanted to take the opportunity to reiterate this fact.
Recently, I had a minor issue with my bash plates. A quick email to Kieron, and he had the matter sorted in a couple of weeks. Now I understand, that on the surface, everyone is going to read this and say to themselves, "yea, so?" But I strongly feel that in todays world where quality customer service seems to be disappearing at such an extraordinary rate, for an issue to be dealt with so quickly, painlessly and without question truly deserves mention. All of this took place while I was also personally experiencing both the "oil spill" and "rust" issues already discussed on this forum. So to have yet another issue put on my plate and then have it dealt with so effortlessly, meant the world to me. Thank you Kieron!
The other experience is my recent trip to Fraser Island. (Very recent, I just got back 4 hours ago. Pics to come.) Having the plates and rock sliders gave me additional peace of mind on this trip. While there, we got absolutely hammered with storms and the inland tracks were literally waterfalls and rivers. So knowing I had the expensive bits protected every time I heard a ding or thud mad me smile. But this isn't even the best part. We headed north up the Eastern Beaches, crossed Eli creek to check out the wreck and then headed back. Now our initial crossing of Eli creek went very smoothly. Low tide, an easy line... One of those crossing where when you come back to it, you don't even think twice. You just go through. My mistake. Despite it being low tide, the rain was falling so hard and Eli was flowing so fast that the crossing was changing considerably every few minutes. A line you took earlier, no longer safe. Those tracks left by a 4wd gone before, worth a closer look. Me? Didn't do any of that. So when the entire front end of my Pajero disappeared under that water because I found a hole, needless to say my passengers and I were taken a little by surprise. Fortunately, I had a few things going my way.
Now lastly, but certainly not least, I had another thing going for me. My intercooler guard from Bushskinz! Unbeknownst to me at the time, that guard saved me. Well, maybe not me; but certainly my wallet. Although I never heard any large thuds or bangs at the time, it would seem that as my front end dove into the hole it proceeded to shovel a whole lot of sand out of the way. So much in fact, that my front guard now has a nice curve in it. Yup, I bent my front guard. 3mm steel bent and not a spec of damage to any other part of the vehicle. I went over it with a fine tooth comb after washing it and everything is fine. Even the little cooling fins of the intercooler are unbent and in perfect shape. I shudder to think of the damage had I not had that guard. Thanks again Kieron!
I know what it's like for a new Pajero owner. You want to take it off-road and your trying to decide, "what should I buy first? Suspension? Bullbar? Tyres?" But the single, most important thing to buy is bash plates. If you don't and you damage your vehicle, it's going to take that much longer to save up for your next upgrade. Even my local Mitsubishi Service Manager said that he wished more Pajero owners would replace their running boards with proper sliders and install bash plates, as it would save them from so much grief down the road. I underlined that because I've read on this forum where people aren't certain what their Service Center will say if they install bash plates. Well, the underlined bit is what they should be saying. If they aren't? Take it somewhere else because they obviously don't have your best interests at heart. Which takes me to my next point.
There has been a lot of issues cropping up lately on this forum and when I say "issues" I don't want people to think I'm making light of anything. On the contrary, everyone one of these issues has been genuine and I have even had the privilege of participating in some of them. (oil spill, rust) I've even been frustrated at times and shared my feelings on this forum. But I have yet to be let down by my Mitsubishi Service Manager. Every issue has been dealt with promptly and professionally which is far more than I can say for BMW, Mazda or a number of other brands I have owned. I continue to be impressed by the service I have been getting from Mitsubishi and those who support the Mitsubishi community (like Kieron). My only concern now, is, my Service Manager was doing such a great job he has been given an opportunity to move on to bigger and better things and now I have to break in the new guy! With so much happening these days, it's all too easy to focus on the negative experiences. But every once in a while, we should remind ourselves that there are good people out there too!
So I want everyone to use this thread to share some of the positive experiences they have had.
It's already common knowledge on this forum just how good the Bushskinz bash plates and rock sliders are. But given two recent experiences I just had, I really wanted to take the opportunity to reiterate this fact.
Recently, I had a minor issue with my bash plates. A quick email to Kieron, and he had the matter sorted in a couple of weeks. Now I understand, that on the surface, everyone is going to read this and say to themselves, "yea, so?" But I strongly feel that in todays world where quality customer service seems to be disappearing at such an extraordinary rate, for an issue to be dealt with so quickly, painlessly and without question truly deserves mention. All of this took place while I was also personally experiencing both the "oil spill" and "rust" issues already discussed on this forum. So to have yet another issue put on my plate and then have it dealt with so effortlessly, meant the world to me. Thank you Kieron!
The other experience is my recent trip to Fraser Island. (Very recent, I just got back 4 hours ago. Pics to come.) Having the plates and rock sliders gave me additional peace of mind on this trip. While there, we got absolutely hammered with storms and the inland tracks were literally waterfalls and rivers. So knowing I had the expensive bits protected every time I heard a ding or thud mad me smile. But this isn't even the best part. We headed north up the Eastern Beaches, crossed Eli creek to check out the wreck and then headed back. Now our initial crossing of Eli creek went very smoothly. Low tide, an easy line... One of those crossing where when you come back to it, you don't even think twice. You just go through. My mistake. Despite it being low tide, the rain was falling so hard and Eli was flowing so fast that the crossing was changing considerably every few minutes. A line you took earlier, no longer safe. Those tracks left by a 4wd gone before, worth a closer look. Me? Didn't do any of that. So when the entire front end of my Pajero disappeared under that water because I found a hole, needless to say my passengers and I were taken a little by surprise. Fortunately, I had a few things going my way.
- Loads of luck!
- Was in 4HLc due to the very sloppy conditions. (not much hard pack out there)
- Enough momentum so that when I smashed the pedal to the floor and that beautiful diesel roared to life the Pajero was able to push through and pop out the other side. And when I say "pop", I mean it. At one point all we could see out of the front window was sky.
Now lastly, but certainly not least, I had another thing going for me. My intercooler guard from Bushskinz! Unbeknownst to me at the time, that guard saved me. Well, maybe not me; but certainly my wallet. Although I never heard any large thuds or bangs at the time, it would seem that as my front end dove into the hole it proceeded to shovel a whole lot of sand out of the way. So much in fact, that my front guard now has a nice curve in it. Yup, I bent my front guard. 3mm steel bent and not a spec of damage to any other part of the vehicle. I went over it with a fine tooth comb after washing it and everything is fine. Even the little cooling fins of the intercooler are unbent and in perfect shape. I shudder to think of the damage had I not had that guard. Thanks again Kieron!
I know what it's like for a new Pajero owner. You want to take it off-road and your trying to decide, "what should I buy first? Suspension? Bullbar? Tyres?" But the single, most important thing to buy is bash plates. If you don't and you damage your vehicle, it's going to take that much longer to save up for your next upgrade. Even my local Mitsubishi Service Manager said that he wished more Pajero owners would replace their running boards with proper sliders and install bash plates, as it would save them from so much grief down the road. I underlined that because I've read on this forum where people aren't certain what their Service Center will say if they install bash plates. Well, the underlined bit is what they should be saying. If they aren't? Take it somewhere else because they obviously don't have your best interests at heart. Which takes me to my next point.
There has been a lot of issues cropping up lately on this forum and when I say "issues" I don't want people to think I'm making light of anything. On the contrary, everyone one of these issues has been genuine and I have even had the privilege of participating in some of them. (oil spill, rust) I've even been frustrated at times and shared my feelings on this forum. But I have yet to be let down by my Mitsubishi Service Manager. Every issue has been dealt with promptly and professionally which is far more than I can say for BMW, Mazda or a number of other brands I have owned. I continue to be impressed by the service I have been getting from Mitsubishi and those who support the Mitsubishi community (like Kieron). My only concern now, is, my Service Manager was doing such a great job he has been given an opportunity to move on to bigger and better things and now I have to break in the new guy! With so much happening these days, it's all too easy to focus on the negative experiences. But every once in a while, we should remind ourselves that there are good people out there too!
So I want everyone to use this thread to share some of the positive experiences they have had.
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