I'm not traditionally a fan of Pedders, but I truly appreciate what they have done for me.
As posted elsewhere, I have Dobinson MRR shocks on my NT, and not having the best experience with them. After one failed and I had the pair re-built, they came back without top bushes. Because they had passed through too many hands, all parties were denying responsibility, so I needed to buy new bushes.
Dobinson don't sell them - they claim their shocks are designed to use the factory bushes, so I had to buy from Mitsubishi. Mitsubishi didn't have any in stock in this small backwater part of the country, so I rang around Adelaide trying to find something. Pedders had kits in stock, for the princely sum of $8 each.
Done.
Towards the end of a recent Simpson crossing, one had failed. For reasons explained elsewhere, I blame the design of the Dobinson shock rather than the bush.
Yesterday, I took the remains of the failed bush back to Pedders, and started by explaining that I wasn't complaining, as I don't believe the failure was any fault of Pedders. I then asked if they had an alternative product that may withstand better the demands of King EHD springs and Dobinson MRRs.
They spent some time researching on their computer, hunted around in their store, and returned with two alternative urethane bush kits. I chose the one I thought better suited to my application, and asked the price.
"No charge."
A $73 urethane bush kit supplied free of charge to replace a cheap rubber bush that failed under some fairly extreme circumstances.
I appreciate that.
As posted elsewhere, I have Dobinson MRR shocks on my NT, and not having the best experience with them. After one failed and I had the pair re-built, they came back without top bushes. Because they had passed through too many hands, all parties were denying responsibility, so I needed to buy new bushes.
Dobinson don't sell them - they claim their shocks are designed to use the factory bushes, so I had to buy from Mitsubishi. Mitsubishi didn't have any in stock in this small backwater part of the country, so I rang around Adelaide trying to find something. Pedders had kits in stock, for the princely sum of $8 each.
Done.
Towards the end of a recent Simpson crossing, one had failed. For reasons explained elsewhere, I blame the design of the Dobinson shock rather than the bush.
Yesterday, I took the remains of the failed bush back to Pedders, and started by explaining that I wasn't complaining, as I don't believe the failure was any fault of Pedders. I then asked if they had an alternative product that may withstand better the demands of King EHD springs and Dobinson MRRs.
They spent some time researching on their computer, hunted around in their store, and returned with two alternative urethane bush kits. I chose the one I thought better suited to my application, and asked the price.
"No charge."
A $73 urethane bush kit supplied free of charge to replace a cheap rubber bush that failed under some fairly extreme circumstances.
I appreciate that.
Comment