I am an original owner of an NT Pajero. I am trying to find out whether the 5/10 warranty will still apply if my vehicle is not serviced by Mitsubishi. A friend of mine just purchased a new NW and he was told by his dealership that the 5/10 warranty will not be affected if his vehicle is serviced elsewhere. Indeed, I just phoned the Mitsubishi Head Office Customer Service line and the operator there confirmed the same thing.
However, I have just downloaded the full warranty conditions from the Mitsubishi Australia website http://www.mitsubishi-motors.com.au/assets/pdfs/Mitsubishi%20Warranty%20Terms_Conditions.pdf and it states:
The Initial Warranty is subject to the Vehicle being serviced in accordance with the Service Schedules set
out in this booklet at the specified servicing intervals for the duration of the Initial Warranty.
But for the extended 5 year warranty and the 10 year powertrain warranty it states this:
The Extended Warranty is subject to the Vehicle continuing to be serviced in accordance with the Service Schedules set out in the Service and Warranty Booklet by an Authorised Mitsubishi Dealer.
I have just phoned Mitsubishi and advised them of the wording in their terms and the operator and her supervisor are baffled. They are escalating this to Mitsubishi General Manager for clarification. Has anyone else queried this and received written notification to state which is correct?
However, I have just downloaded the full warranty conditions from the Mitsubishi Australia website http://www.mitsubishi-motors.com.au/assets/pdfs/Mitsubishi%20Warranty%20Terms_Conditions.pdf and it states:
The Initial Warranty is subject to the Vehicle being serviced in accordance with the Service Schedules set
out in this booklet at the specified servicing intervals for the duration of the Initial Warranty.
But for the extended 5 year warranty and the 10 year powertrain warranty it states this:
The Extended Warranty is subject to the Vehicle continuing to be serviced in accordance with the Service Schedules set out in the Service and Warranty Booklet by an Authorised Mitsubishi Dealer.
I have just phoned Mitsubishi and advised them of the wording in their terms and the operator and her supervisor are baffled. They are escalating this to Mitsubishi General Manager for clarification. Has anyone else queried this and received written notification to state which is correct?
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