Brown Davis Update

[Hookedon4wding]

Hi all, just thought I'd let you know I had a long chat with David Brown from Brown Davis this afternoon regarding our group order. He was very apologetic about the service some of us received and ensures me that they are working on this side of things.

I sent my intercooler guard back to be modified to fit my front bumper and he has informed me that they have actually made some further improvements to the design of the intercooler guard after receiving some feedback on the original design. They have allowed a greater tolerance on the cutouts for the tow points as well as allowing a bit more clearance for larger wheels and a few other slight mods. I'll be getting the first of the new design (they made a brand spanker for me rather than modifying the other one) so I'll let you guys know of the improvements.

David is more than happy to investigate making a guard for the rear seat cavity (I know some people were interested). He would need a car for a couple of days and thought the cost would be similar to the intercooler guard $250ish or maybe even a little bit cheaper. We'd need at least 6 interested parties to make it cost effective. Food for thought.

He's also pretty sure they've already done some rock sliders for the NS Paj. Made from the same stuff they do their roll cages from. Off the top of his head he thought about $800 for anyone who's interested.

They're a bit embarrassed about the little issues we've all had (like not long enough bolts) and David is keen for you to bring these up with him directly so he can ensure they're rectified.

I've got to say, David was VERY helpful on the phone today. A good result!

Cheers, Sam.

[Esteban]

Glad to here you have had some satisfaction with Brown & Davis. My intercooler bashplate is still sitting in my garage collecting dust. Did David Brown indicate he would rectify all the other remaining bashplates with this problem. Noting I am interstate I hope this good faith he has given you will extend to the rest of us, even us long distance customers.

[Hookedon4wding]

Glad to here you have had some satisfaction with Brown & Davis. My intercooler bashplate is still sitting in my garage collecting dust. Did David Brown indicate he would rectify all the other remaining bashplates with this problem. Noting I am interstate I hope this good faith he has given you will extend to the rest of us, even us long distance customers.

Ring and speak to David Brown, not Kevin. He is a lot more helpful and understands they have stuffed us around a bit and is looking to rectify our problems.

[JoshF]

Brown Davis Parts in QLD

A reply from BD regarding a local supplier, hopefully that reduces any installation and freight issues

"Hi Josh,

Thank you for your email and inquiry with Brown Davis Automotive.

We do actually have a major distributor in QLD, namely Aftermart Wholesale.
Please contact the good guys there directly for pricing direct from them as
it is in their territory.

You can reach them on [email protected] .


Regards,

James Gruber"

[Daniel Fo]

How did you guys go getting Brown Davis to rectify those few problems that you found with the intercooler guard?

I initially found BD very helpful with getting all three plates fitted. However I discovered not long after fitting the transmission guard that the cutout for an exhaust flange is in the wrong place and the plate is now just touching the flange. As it's metal on metal it makes a screeching sound at certain revs (especially in reverse).

Anyway, the short of it is, 6 weeks ago I dropped into BD to get the thing fixed and they were very apologetic and said a new one would be ready in a few days and they'd replace it. Now 6 weeks later I still haven't had it fixed and everytime I call they say they're flat out and will have it done in a few days. I've spoken to Kevin, David Brown and now another guy Tim and still no luck. I feel like they are not interested at all and waiting till I get sick of calling so they don't have to fix it!

Mine is a SWB by the way and apparantly the exhasut flange is located slightly different to the LWB.

Anyone else with a SWB and BD bash plates had this problem? You may want to check that there is clearance betweeen the cutout and exhaust flange to ensure that it doesn't become a problem after a couple of of knocks underneath. If you look under the passenger side door you can see the cutout and if it's in the correct location.

[Walker]

I dont think it is a SWB problem. My exhaust flange hits and I have a LWB. It only just touches so I put some insulation between it so it is not metal on metal.
I really couldnt be bothered going back and dealing with BD again.

[Daniel Fo]

Fair enough. I'm leaning that way but I'd like to have it right...and personally a bit sick of companies forgetting about customer service as soon as the exchange of money has been done...