Warranty Items

[paulisok]

Hi
Don't get me wrong I love my NT and would buy another. I have only had minor front brake rotor warping machined under warranty at 25000K. But it really annoys me when I read of others that have issues and can't get warranty on things from a company that advertises and preaches as having the best new car warranty.

I would like everyone to list what has gone wrong when and if they got it repaired under warranty or not. Please don't make it an emotiional splean venting thread, just list the facts, if it was repaired under warranty, if not the short reason they said no. It would make a nice thread to point mitsubishi to after it gets a few posts and to show the inconsistencies in their warranty interpretations.

I will start
Front brake rotors warped at 25000k, was told by dealer machining was covered up to 30000k and they did it for me at 30000k service that I got done at 29750k.

[TheTaipan]

Mate I have had a few things done under warranty, brakes not being one of them. Up to 142,000K's now and still running the original rear pads.

Really not prepared to list them but I have NEVER been knocked back for warranty.

I think it comes back to the relationship you have with the service 'adviser' 'manager'.

I have a great one.

[matt777]

Im still trying to get my Bluetooth voice quality fixed.
No one can here me clearly.
Im keep getting blown off and they tweak the settings saying that will fix it!

Will try again as soon as I muster up the energy

[brett]

Rear inner CV boot got a tiny less than 1cm split in it causing it to leak grease, fixed under warranty at around 25K.

Front discs warped at 20K, mitsubishi flatly refused warranty saying discs aren't covered. Got it done myself for $40, but the attitude of Mitubishi has left a very sour taste in my mouth. And it will take a while to go away, let's hope it's gone when I decide to trade.

[CeeJay]

Rear offside diff seal repaced at 45,000km no drama at all.

[David Anderson]

I've had a few things fixed under warranty and lately the dealer here in Mudgee has been great.

Manual gear box problems - turned out to be the oil.
Clutch loosing feel - fixed - not sure what it was.

Rattles in the steering wheel - loose airbag mount.

Back door jam - one under warranty and one I paid for - all my fault, though it seems a little weak given the weight.

I would agree with Tiapan, the relationship with the service manager is important and it's worth keeping things friendly.

[WogsRus]

yeah friendly, if thety treat me like morons, i'll treat them like muppets

[Pickle]

yeah friendly, if thety treat me like morons, i'll treat them like muppets

Wogs, trust me you are digging your own grave
But hey, why not go all the way and name the dealer. Only six inches left, but do you really want to do it this way. Either way I get to pat down the mound or deliver the eulogy.
It's the 4wd code of ethics here matey ....tread lightly.
Dave

[WogsRus]

grave dug and filled six times, i was simply stating how it use to be, since higher power have become involved, it has been much more pleasant and i have no issues with the dealer as such.

Quote stands however.

[Dazza.]

I had my two rear brake pads, discs and rotors completely stuffed at 16,000km's.

Initially Mitsubishi said no to warranty because it had mud on the underside of the vehicle and even said that "its not reasonable use" and they hit me up for over $900. I kicked up a stink and reminded them that it's actually a 4x4 vehicle - they eventually said they'd honor the warranty as an "act of good will" given the very low amount of kilometres.

Credit when credit is due - once head office got involved they honored the warranty.

About to have it go back in for the bonnet catch not releasing, the clutch making weird sounds (as though there is air in the lines - see here: http://www2.pajeroclub.com.au/forum/...426#post129426) and a broken exhaust bracket causing the exhaust to bang against by aux tank.

[jasper361]

Im still trying to get my Bluetooth voice quality fixed.
No one can here me clearly.
Im keep getting blown off and they tweak the settings saying that will fix it!

Will try again as soon as I muster up the energy

Have they replaced the Mic? that fixed mine after people kept complaining of how tinny i sounded.

[Evan]

Broken Steering Wheel replaced at 20k service under warranty, front discs warped and repaired under warranty at 25k

Still fighting to get a refund on new rear brake pads done at 10k service. Service advisor at Castle Hill Mitsubishi accused me of spinning the rear wheels like a HOON and causing the TRACTION CONTROL to activate more often, causing the rear pads to wear. Asked him to show me how to do a BURN OUT in a 2.5 tonne DID Pajero and he wouldnt.........!!!!!!!!!!!

Although they have been good with most of my issues, the Service team at Castle Hill Mitsubishi are very condescending.....

Cheers

[Mantis]

Just thought I'd chime in here and say how important it is to keep up a good relationship with your service manager..

I've been very lucky and dealt directly with my service manager whenever possible, whether it be any issue with his mechanics or staff or even in general about problems I had with my ex ML Triton (And there were quite a few warranty issues) or how happy I was with everything he and his team did with getting my new NT Pajero ready to go at short notice..

I've always felt I've been at a point where I feel comfortable talking with him about anything that's going on with the vehicles I've had go through his workshop, it's a credit to him and the dealership I go through (Blue Ribbon Motors in Ipswich QLD, I'm that proud, I had to even give a shameless plug..)

Well done to MMA for producing this kind of quality service.

[entropy]

Apart from the generally high cost of dealer servicing I have not one thing to report. Nothing has gone wrong with my shorty (to date). It's bewdiful

[FamilyMan]

Where do I start?

I'll ignore the stuff that was broken by the morons in pre-delivery and they didn't tell me. I consider that was a problem with my selling dealer and not the product.

Since then...
The rear door stay was noted by the dealer as being stuffed when I complained about something else. He said I had closed it while it was locked which is nonsense. However, since I didn't have the sticker inside the rear window telling me not to shut it while locked, they put one in and replaced it. Warranty.
Broken rear hinging window catch. Apparently not warranty.
Headlamp bulb melted out through headlamp housing. Destroyed headlamp assembly apparently not warranty.
Broken barn door hinge noted by dealer on inspection. Apparently not warranty. I replaced it myself ($180) and no change to door operation. Money down the drain on bad advice.
Broken bump stop in rear suspension. Subsequent failure due to failure of rear shockies. Not warranty.
Broken welds in rear around wheel arches, bent floor pan, cracks in roof around back door when advised by dealer that failure of welds in the wheel arch area were non-structural and could wait until I returned home while travelling. Not warranty.

So as far as I have been able to ascertain, Mitsubishi only build perfect vehicles so nothing could be a manufacturing fault, hence there is no need for "the best warranty in the business".

The ACCC is taking in an interest in my experience. Potential buyers should take note.