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Well I've had the Challenger now for just on 5 months and travelled a meer 12,000K's. This is my first ever Mitz 4wd after previously owning 2 Prado 120's. I just at the point where I'm asking myself when am I supposed to "love that car"?
Week 1 - Blue Tooth not muting stero. Problem dodgy Blue Tooth module.
Week 3 - Constant boiling and over heating of the radiator. Problem dodgy therostat.
Last Week - while returning from a week in Coffs, travelling down the hume highway just north of Seymor at 9.30 at night towing my Jayco camper and pop....no power. Early diagnosis was blown turbo, but ended up being just a hose blown off the back of the intercooler.
No after sitting on the side of the Hume Highway in country Victoria, with my 3 year old and 10 month old from 9.45pm until approx 1am...the lovely lady at Mitz Customner Service tells me I'm not cover for a loan car........total bullshit!
So after having my car and caravan towed back to my home I climbed into bed at 4am. The next morning I had to arrange another tow truck to my local Mitz dealer.....then irony set in! While standing in the pouring rain unloading my Challenger and looked down at what was I wearing? The Toyota Racing Team jacket my Totota dealer gave me when I bought my first Prado.
To their credit both the Service Dept and the Fleet Manager at my local dealer have been nothing short of fantastic. MMA Customer Service are a total joke.
Week 1 - Blue Tooth not muting stero. Problem dodgy Blue Tooth module.
Week 3 - Constant boiling and over heating of the radiator. Problem dodgy therostat.
Last Week - while returning from a week in Coffs, travelling down the hume highway just north of Seymor at 9.30 at night towing my Jayco camper and pop....no power. Early diagnosis was blown turbo, but ended up being just a hose blown off the back of the intercooler.
No after sitting on the side of the Hume Highway in country Victoria, with my 3 year old and 10 month old from 9.45pm until approx 1am...the lovely lady at Mitz Customner Service tells me I'm not cover for a loan car........total bullshit!
So after having my car and caravan towed back to my home I climbed into bed at 4am. The next morning I had to arrange another tow truck to my local Mitz dealer.....then irony set in! While standing in the pouring rain unloading my Challenger and looked down at what was I wearing? The Toyota Racing Team jacket my Totota dealer gave me when I bought my first Prado.
To their credit both the Service Dept and the Fleet Manager at my local dealer have been nothing short of fantastic. MMA Customer Service are a total joke.
no idea about brand loyalty and building a foundation of commitment with new car buyers. They will need a serious shift in attitude if they wish to remain in Australia as a serious vehicle importer. Selling a new car is one thing but maintaining customer support and loyalty is something IMO they dont seem to understand the fundamentals. My experience is the likes of Hyundai, Holden and Toyota run rings around them
Runner-Paj; '95 NJ SWB 2.5L TD GL J-Top, low kms Project-Paj; '92 NH SWB 3.0L V6 GLS Hardtop Triple-pack, also low kms. Donor Paj; '92 NH SWB 3.0L V6 GLS Hardtop Triple-pack, with some parts & goodies to go onto other GLS.
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