This is worth telling

[MTN-KAT]

Not a problem at all mate, just a shame we didn't get things sorted out earlier. Glad everything is all sorted out now though

Enjoy driving your Mitsubishi's mate, the worst thing I did was change manufacturers the after sales service from Holden has been very dismal. I won't go in to details but I am looking forward to being able to go bush again once my front diff housing is replaced although at my wallets expense. looking forward to the new model Mitsubishi's being released

Cheers,
Kieron

Front diff housing? Have they stopped using steel there too? Reminds me years ago a friends Honda CRV copped a hole in the rear diff housing which is made of alloy!! No warranty because it is not meant to be taken off road??

[Pearcie]

Yeh its a sad story really apparently they don't make tough 4x4 work utes anymore only beefed up looking exteriors with aluminium foil for a drive line (yeh front diff is aluminium, most new 4x4's are, though if designed accordingly it shouldn't be an issue).

Essentially I found out it was cracked at its 15,000km service in January, they said they wouldn't cover it under warranty. I had them review it and they said they wouldn't cover it. I organised to have a meeting with the area manager and have him look at it and essentially like any struggling business they started looking for any excuse not to do anything under warranty. End result was car has been modified so they won't touch it, even though I told them we had a diff specialist look at it and they couldn't see anything that would effect it.

At the end of the day they said they hadn't seen any with this issue before so unless a stock standard vehicle comes in with the same issue he wouldn't approve a warranty job. Which I essentially said that I could understand it being hard to confirm or deny if it is completely unaffected by the suspension or not given we are both not Holden engineers, but the most suitable resolution would have been to split the cost, eg. they pay the parts (the cheap part) and I cover the labor, but he wasn't interested in coming to the party at all. I told him I was extremely disappointed with their after sales service and we would never by another Holden and we have had 8 vehicles over the past decade, too which he responded that's your decision.

End result going to be about $1400 poorer plus the cost of having an engineering mob reinforce the new front diff housing and I will go back to Mitsubishi when the new Triton is released as atleast I know I have had better service from them in the past.

I must say it is a real shame as I do really like our Colorado but I refuse to buy vehicles from companies that are more focused on the immediate bottom line rather then investing in customer good will that will ultimately strengthen their company long term.

Cheers,
Kieron

[Brissyguy]

Yeh its a sad story really apparently they don't make tough 4x4 work utes anymore only beefed up looking exteriors with aluminium foil for a drive line (yeh front diff is aluminium, most new 4x4's are, though if designed accordingly it shouldn't be an issue).

Essentially I found out it was cracked at its 15,000km service in January, they said they wouldn't cover it under warranty. I had them review it and they said they wouldn't cover it. I organised to have a meeting with the area manager and have him look at it and essentially like any struggling business they started looking for any excuse not to do anything under warranty. End result was car has been modified so they won't touch it, even though I told them we had a diff specialist look at it and they couldn't see anything that would effect it.

At the end of the day they said they hadn't seen any with this issue before so unless a stock standard vehicle comes in with the same issue he wouldn't approve a warranty job. Which I essentially said that I could understand it being hard to confirm or deny if it is completely unaffected by the suspension or not given we are both not Holden engineers, but the most suitable resolution would have been to split the cost, eg. they pay the parts (the cheap part) and I cover the labor, but he wasn't interested in coming to the party at all. I told him I was extremely disappointed with their after sales service and we would never by another Holden and we have had 8 vehicles over the past decade, too which he responded that's your decision.

End result going to be about $1400 poorer plus the cost of having an engineering mob reinforce the new front diff housing and I will go back to Mitsubishi when the new Triton is released as atleast I know I have had better service from them in the past.

I must say it is a real shame as I do really like our Colorado but I refuse to buy vehicles from companies that are more focused on the immediate bottom line rather then investing in customer good will that will ultimately strengthen their company long term.

Cheers,
Kieron

That sucks that they wouldn't even come to agreement to spilt costs.

When I had my HSV all I could say was I got excellent service from the original bartons dealership and then when it became motorama they continued it. Even when out of warranty they would support the vehicle. I had a diff that they had rebuild ( well out sourced) and it failed a seal about 8000 klm out of warranty which was 20000. The dealership tried to get the seal under warranty but didn't succeed, to their credit though, they rang me, told me the whole situation, then offered to change the seal with a cost of parts only. I didn't evn have to ask. Nice when you get good service even when not warranty etc

Scary about the aluminium diff housing. Wonder how much it cost when the drain thread gets stripped by the over zealous apprentice during the service lol

[grhyso]

Scary about the aluminium diff housing. Wonder how much it cost when the drain thread gets stripped by the over zealous apprentice during the service lol

They probably wouldn't even actually change the oil, just charge you for it so no chance of stripping the thread. Just my experience of some dealerships in the past (Not Mitsu or Holden)

[Pearcie]

Yeh pretty disappointed considering they refused it based on the suspension which was installed late December and I found out about this late January and in that time I had spent about 5min in 4x4 because the rear brake lines need extending. Which they pointed out and I said yes I know that's why I haven't been 4x4ing since the lift.......

Speaking of HSV's while I was there they had to call a bloke who had only a few thousand km's on his HSV and tell him he needed new rotors and pads at some ridiculous cost that wouldn't be done under warranty.... can't remember the exact kms but when I heard the lack of kms and the price it made me feel soooo much better about my issue.

Cheers,
Kieron

[bilgeboy]

I saw a Colorado at my mechanics today, the guy stoved in the sump on a rock, blocking the oil pickup in the process.....

Due to oil starvation, he now needs

Short engine- $9500
Turbo- $5000
+++ labour etc

Luckily he had agreed value insurance

Reckon bushskinz might be good value

[Pearcie]

Couldn't be too many people having done this at the same time so I dare say you saw the vehicle of a guy that got in touch with us the other week and will be getting some guards from us once he gets his vehicle back... Hopefully he won't ever have to go through it again once getting some guards under it.... All I can say is thank god for insurance!

Cheers,
Kieron

[Brissyguy]

Yeh pretty disappointed considering they refused it based on the suspension which was installed late December and I found out about this late January and in that time I had spent about 5min in 4x4 because the rear brake lines need extending. Which they pointed out and I said yes I know that's why I haven't been 4x4ing since the lift.......

Speaking of HSV's while I was there they had to call a bloke who had only a few thousand km's on his HSV and tell him he needed new rotors and pads at some ridiculous cost that wouldn't be done under warranty.... can't remember the exact kms but when I heard the lack of kms and the price it made me feel soooo much better about my issue.

Cheers,
Kieron

Yeh brakes on HSV when genuine not cheap and they rarely cover anything on warranty as they are 'race' packages. Mine finally needed new rotors at about 100,000 and it was in area of 1k per corner, so went after market harrops for less and better feel too.

[RG76]

Just bought a set of sump guards for the challenger, couldnt be happier. Excellent communication and had the guards up in 20 minutes

Thanks Kieron.

[Goodsy]

I remember when the old mans NH V6 Superwagon cracked it's head with 60000k's on it.
MM said will not cover because it was on gas and they do not warrent any part of the power train once the engine has been modified.

After a few words the dealer was on dads side and basically told him exactly what to do and he as a MM dealer would do his best.
A week later all dad had to pay for was labour. Parts were covered by MM.

A good outcome being as MM had every right to walk away. Dad stayed loyal to MM and purchased 3 more new cars over the years.

I was 16 when this happened but still remember it well and had no hesitation buying a Pajero.

So when you think of it MM puting up about $1000 in parts has made them that money back 10 times over easy.