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It is nice to know a company that stands by its product and its word when it comes to warranty claims after you have purchased their product on the www.
You hear horror stories of people purchasing products online and the store/manufacturer do not care and run for the hills, leaving people high and dry with their dud purchase.
We bought a Oztent Bunker bed about 8 months ago and have used it whilst we were up in the East Arnhemland.
It was on a rellie run down south to Goolwa and near GemTree outside Alice Springs, I noticed the carvass starting to tear away from its support near the bed head.
On our arrival in Goolwa, I rang Oztent and told them of my discovery, they asked me to email them photos and a copy of the invoice, which I promptly did.
It was 2 days later I received a phone call from the Oztent Claims department saying that they have received my email and I will received news back in 5 working days on my warranty claim.
Oztent rang me back saying my claim is correct and Tentworld will be contacting me.
Tentworld phoned me a couple of days later and said that a "new" Bunkerbed will be available for pickup.
I was on my way to Ardrossan, so I called in to Tentworld in Prospect and exchanged the damaged Bunkerbed for the new one...
Thankyou to Oztent & Tentworld for your great customer service...
You hear horror stories of people purchasing products online and the store/manufacturer do not care and run for the hills, leaving people high and dry with their dud purchase.
We bought a Oztent Bunker bed about 8 months ago and have used it whilst we were up in the East Arnhemland.
It was on a rellie run down south to Goolwa and near GemTree outside Alice Springs, I noticed the carvass starting to tear away from its support near the bed head.
On our arrival in Goolwa, I rang Oztent and told them of my discovery, they asked me to email them photos and a copy of the invoice, which I promptly did.
It was 2 days later I received a phone call from the Oztent Claims department saying that they have received my email and I will received news back in 5 working days on my warranty claim.
Oztent rang me back saying my claim is correct and Tentworld will be contacting me.
Tentworld phoned me a couple of days later and said that a "new" Bunkerbed will be available for pickup.
I was on my way to Ardrossan, so I called in to Tentworld in Prospect and exchanged the damaged Bunkerbed for the new one...
Thankyou to Oztent & Tentworld for your great customer service...
MITZY . 97 NL 3.5 GLS AUTO (Formally owned by geopaj
)__ Snorkel ,2 Uniden Uhfs , Roof Console, 2"lift, TT Suspension, Dual bat, Redarc System, BFG KO2's All Terrains, 55L sub tank, Pioneer sound, Milford cargo barrier, Extractors, SS exhaust, Rear camp light, Free Wheel Hubs, Improved Rear Storage unit, Alarm, Led interior lamps... 
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